Name your smartpen and click the “Name and Transfer” button. Open Livescribe Desktop on your Macintosh. This way you can keep the files as a backup in case you need to access them later). Rename the “Livescribe” folder to something else (for example “Livescribe - Old”. Click on the “Livescribe” folder located in “Application Support” and press “Return” on your keyboard. From the menu options at the top of your desktop (Finder, File, Edit, View, Go, etc.) click “Go” and access “Home”, “Library”, and then the “Application Support” folder. Activate your “Finder” menu by clicking somewhere on an unused area of your desktop. If you have deleted anything from your smartpen, this process will not recover the deleted data, but we have included steps to access your previous data in case you need it. > NOTE: This will only transfer notes and sessions still on your Pulse™ smartpen. > We can try renaming the data folder to resolve your issue. > Why is the audio file not downloading from the pen to my computer? Is there any way to force a download, or otherwise extract it from the pen? Also, the pen reflects the correct amount of time remaining (that is, it indicates that I actually used 2+ hours of my remaining recording time). (It shows 0 bytes for the audio file under Paper Replay Recordings.) However, the audio is clearly on the pen - I can click anywhere on my paper notes and the pen plays properly and shows the correct time. The paper notes from each session transferred properly to Livescribe Desktop, but the audio from the first session will not. I created two separate sessions today, both over two hours long. > I can't find a solution to this issue in either the Knowledge Base or the forums, hence this letter.
#Livescribe desktop for pulse pen windows#
(In the second set of instructions, the Livescribe rep defaulted back to Windows nomenclature.) I wrote to Livescribe and received instructions - kind of tedious, but they worked. The other time, no audio had been transferred. I eventually found that if I wrote and recorded more on that particular page, it forced the pen to re-download (upload?) the page and it now had the audio attached (i.e., notes were green). Check the Audio Sessions list to see if the audio file is there. In one case, the audio had indeed downloaded but just wasn't "attached" to the handwritten notes. I've had this happen on a couple of occasions (on a Mac, BTW), fiddled around with various things, and eventually got the audio connected with the notes on the computer.
#Livescribe desktop for pulse pen upgrade#
Owners of 2-GB Echo and Pulse smartpens have free access to Connect Basic, which provides sharing capabilities for everything except e-mail and Google Docs, but can pay $15 to upgrade to Connect Premium through Livescribe's online store. Connect Premium grants you access to all available Connectors and is free for 4-GB and 8-GB Echo owners. Livescribe Connect is available in two flavors, Premium and Basic. If you primarily take notes in darkened lecture halls or write super speedily, the pen (I was using the new 2-GB model) may have trouble picking up all of your pen strokes. But you can add shortcuts and personalize it using the desktop program, and the pen itself recognizes those changes quickly and rarely misinterprets them. The main caveat is that data isn't sent as you write, it's sent the next time your pen is docked. I've had a chance to check out Livescribe Connect for the past few days, and it works quite well. May believes "the smartpen market is on the cusp of taking off" based on Outsell's examination of the current smartpen landscape. Ned May, Vice President and Lead Analyst for Outsell, a research and advisory firm, says that Livescribe's audio-syncing capabilities are what separates it from other smartpen manufacturers, and that there's "no other solution that's better" at the present time. No more need to manically jot down everything scrawled on a blackboard. Using a pen and paper continues to be a good way to keep track of information, and the added benefit of synced audio that smartpen models such as Livescribe's provide means that you can pick and choose what to write, using keywords that can help you jump to a specific point in the audio recording.
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